Terms of service

Last Updated: September 9, 2025

1. Overview

Welcome to Veil Eclipse. The terms “we”, “us” and “our” refer to Veil Eclipse.
These Terms of Service (“Terms”) govern your access to and use of our website, services, products, and any related features (collectively, the “Services”).

By visiting our site, creating an account, or making a purchase, you agree to be bound by these Terms as well as our [Privacy Policy] and [Refund Policy].
If you do not agree, you should not access or use the Services.

2. Eligibility & Accounts

  • You must be at least the age of majority in your state or country of residence (18+ in most jurisdictions).

  • You are responsible for maintaining the security of your account credentials.

  • You agree that all information you provide (billing, shipping, payment) is accurate and complete.

3. Products & Orders

  • Product descriptions, pricing, and availability may change without notice.

  • We reserve the right to refuse, limit, or cancel orders at our discretion.

  • Orders are confirmed only after payment has been successfully processed.

  • Purchases are for personal use only and not for unauthorized resale.

4. Prices, Taxes & Billing

  • All prices are shown in the applicable currency at checkout.

  • Prices do not include taxes, duties, customs, or shipping charges, unless explicitly stated.

  • Customers outside the U.S. (including the EU/UK) are responsible for any import VAT, customs duties, or local taxes imposed by their jurisdiction.

  • You authorize us (and Shopify Payments or other processors) to charge your payment method for the full amount due.

5. Shipping & Delivery

  • Shipping times are estimates only and may vary due to customs or carrier delays.

  • Risk of loss transfers to you once the order has been handed over to the carrier.

  • You are responsible for ensuring the accuracy of your shipping details.

6. Refunds & Returns

  • Refunds and returns are governed by our [Refund Policy].

  • Under EU and UK consumer protection laws, customers have a legal right to withdraw from a distance contract within 14 days of receipt (“cooling-off period”), except for goods excluded by law (e.g., personalized or hygiene-sensitive products).

  • U.S. customers’ return rights are as described in our Refund Policy.

7. Intellectual Property

  • All content, trademarks, and materials on the Services are the property of Veil Eclipse or its licensors.

  • You may not reproduce, distribute, or exploit our content without prior written consent.

8. Third-Party Services

  • Our Services are powered by Shopify. Transactions are processed via Shopify Payments or authorized third parties.

  • We are not responsible for the content or practices of linked third-party websites.

9. Prohibited Uses

You agree not to use the Services for:

  • Illegal or fraudulent purposes.

  • Violating intellectual property rights.

  • Uploading harmful code, spam, or misleading information.

  • Harassment, abuse, or unlawful discrimination.
    We may suspend or terminate your account if you breach these Terms.

10. Liability & Disclaimer

  • Services and products are provided “as is” and “as available.”

  • To the maximum extent permitted by law, Veil Eclipse is not liable for indirect, incidental, or consequential damages, except where liability cannot be excluded under applicable law.

  • In the EU/UK, statutory consumer rights (including legal guarantees of conformity for goods) remain unaffected.

11. Indemnification

You agree to indemnify and hold harmless Veil Eclipse, Shopify, and their affiliates against any claims, damages, or liabilities arising from your breach of these Terms or misuse of the Services.

12. Governing Law & Jurisdiction

  • For U.S. customers: These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of laws.

  • For EU/UK customers: You may benefit from mandatory consumer protection laws of your country of residence. Disputes may be brought in your local courts or in the jurisdiction where Veil Eclipse is established.

13. Changes to Terms

We reserve the right to update or modify these Terms. Material changes will be notified via email or website notice. Continued use of the Services after changes constitutes acceptance.

14. Contact Information

Veil Eclipse – Business Contact
📧 support@veileclipse.com
🏢 [Insert registered business address]
📞 [Insert business phone number]
🔖 Business Registration No.: [Insert if applicable]
VAT/Tax ID: [Insert if applicable for EU/UK sales]