Shipping policy
Last updated: September 10, 2025
🔹 Refund Policy
At Veil Eclipse, we strive to deliver products of the highest quality. If for any reason you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.
Eligibility for Returns
To be eligible for a return, items must meet the following conditions:
Item must be in the same condition as received.
Unused, unworn, and unwashed.
Free from scents, perfumes, or cosmetics.
Original tags and packaging intact.
Proof of purchase (receipt or order confirmation) required.
Non-Returnable Items:
Final Sale or discounted products.
Custom-made or personalized items.
Perishable goods (food, flowers, plants).
Personal care items (beauty products, etc.).
Hazardous materials, flammable liquids, or gases.
Gift cards.
EU 14-Day Right of Withdrawal
For customers in the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason, even without a defect. Items must still be returned in original condition as outlined above.
Exchanges
The fastest way to exchange an item is to return the original product and place a new order once your refund is approved.
Return Shipping Fees
If the return is due to our error (defective, damaged, or wrong item), Veil Eclipse covers the return shipping cost.
If the return is due to customer reasons (wrong size, change of mind, incorrect order), the customer is responsible for return shipping.
Refund Process
Refunds are processed within 5–7 business days after we receive and inspect the returned item.
Refunds are issued to your original payment method.
Import duties, taxes, and customs fees are non-refundable.
A tracking number must be provided when sending back your order. Without it, refunds cannot be processed.
📩 To start a return, please contact us at support@veileclipse.com.
We will provide instructions and a return shipping label (if applicable).
🔹 Shipping FAQ
At Veil Eclipse, we proudly offer worldwide delivery of gothic fashion, jewelry, and dark home décor.
🌍 Do you ship internationally?
Yes — we currently ship to 50+ countries worldwide.
We do not ship to the following countries: Ukraine, Laos, Paraguay, Algeria, Kuwait.
If you have payment or shipping issues, contact us at support@veileclipse.com.
⏱ How long does delivery take?
Total delivery time = Processing time + Shipping time
Processing Time: 3–7 business days.
(Certain designs or made-to-order items may take an additional +7 days.)
Shipping Time:
United States: 10–16 business days
Other countries: 10–20 business days
📌 Delivery estimates exclude weekends/holidays and may vary due to carrier delays, customs, or weather.
💲 How much is shipping?
Free shipping on orders $49+ USD
Flat fee $10 USD on orders below $49
⚠️ Note: The above fees are discounted. If you request a refund, actual carrier costs may be deducted. (See Refund Policy).
🔎 Where can I find my tracking number?
Once your order ships, you’ll receive an email confirmation with your tracking number.
You can track your package anytime here: [Track Your Order]
📦 My order says “Delivered” but I haven’t received it.
If your package is marked as delivered but not received, please contact us at support@veileclipse.com within 7 days so we can investigate with the carrier.
🇪🇺 Do I have to pay VAT? (EU Customers Only)
Good news: VAT is prepaid for EU customers.
You won’t be charged additional VAT upon delivery.
🌐 Do I have to pay customs duties and taxes?
For non-EU destinations, customs duties and import taxes vary by country and are the responsibility of the customer.
Veil Eclipse is not responsible for delays caused by customs clearance.