Refund policy

Refund & Return Policy

Last updated: [Insert Date]

At Veil Eclipse, we want you to be fully satisfied with your purchase. If for any reason you are not, you may request a return under the terms outlined below.

1. Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

2. Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition as when you received it

  • Unworn or unused, with tags intact

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

To start a return, please contact us at support@veileclipse.com. Returns sent back without first requesting approval will not be accepted.

Our return address will be provided after your request is approved.

For any return questions, please contact us at support@veileclipse.com.

3. Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so that we can evaluate the issue and make it right.

4. Non-Returnable Items

Certain types of items cannot be returned:

  • Perishable goods (such as food, flowers, or plants)

  • Custom products (special orders, personalized items)

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

Sale items and gift cards are also non-returnable.
If you have questions about a specific item, please contact us.

5. Exchanges

The fastest way to get what you want is to return the item you have. Once your return is accepted, you may make a new purchase for the desired item.

6. EU 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As with all returns, the item must be in the same condition you received it — unworn, unused, with tags, and in its original packaging. Proof of purchase is also required.

7. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please note: It may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at support@veileclipse.com.